Thinking and Communication Skills

This course begins by using the Emotional Competence Framework, drawn from the work of Daniel Goleman, and the Herrmann Brain Dominance Instrument (HBDI) to profile thinking preferences and provide insights into individual communication and influencing styles. The course then looks at how to use this knowledge to recognise others' preferences and how to adjust ones thinking and behaviour to create a more desirable result.

Outcomes:

Insights into the thinking, decision-making, problem solving, and communication styles of individuals and the group
Recognition of personal preferences, their impact on communication, influence, and customer relations
An understanding of how to maximise productivity of individuals/groups in pitches and projects
Gain individual recognition of skills to develop
Increases in team effectiveness and reduction of potential conflict
Individuals and teams that plan more effectively and make more ‘whole brain’ decisions
Better understanding of clients’ communication preferences and an ability to adjust styles appropriately

Key Areas Covered:

Success element at work - 'Emotional Competence'
HBDI and debrief
Understanding Self and Impact at Work
Understanding Others
Effective Thinking
Effective Communication
Maximising Group Effectiveness

Method:

Instructor led, highly experiential, course discussion