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CONSULT - True Solutions
Consulting Program*
Description:
This
program develops the core thinking, communicating and consulting skills
required to become
a persuasive solutions provider and ‘trusted advisor’.
CONSULT is a highly experiential program that takes participants from a
product-focus to a solution-focus in
just 4 days.
Highly effective communication planners and real
customer scenarios mean application back in the workplace is easy, immediate and continuous.
Participants learn how to improve their thinking, planning and communication
skills through
powerful exercises, role-plays and presentations and receive one-on-one
feedback and coaching.
For many, this program has significantly changed the
way they
approach people, problems and commercial (and non-commercial) relationships.
Outcomes:
styles and why we do what we do
Be able to profile others and adjusting approach and style appropriately
Understand the skills
required for professional customer engagement
Negotiate and problem
solve effectively and resolve potential conflict using whole brain
thinking
Use a discovery
methodology to effectively uncover customer needs, priorities and
identify opportunities
Understand the
business implications of technical issues
Develop
solutions-based presentations that are relevant to decisions makers
Maximise personal
credibility
Save
50%
of time planning presentations
Better engage
people at all levels
Key Areas:
conflict management and problem solving
Meeting
structure
Discovery skills
Structuring
communications and presentations
Personal delivery skills and coaching
Method:
Instructor led, highly experiential(learn by doing) program using video, discussion, role-plays, presentations
and communication exercises
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